Privacy policy

This Privacy Policy explains how ntxenergy (“we,” “us,” or “our”) collects, uses, protects, and shares information when you visit our website, place an order, contact support, or interact with our online services.

1) Information We Collect From You

We may collect information you provide directly, including:

Name, email address, and phone number
Billing address and shipping address
Order details, product selections, checkout notes, and delivery instructions
Customer support messages, return requests, warranty questions, and product inquiries
Device, power, battery, equipment, or compatibility details you choose to provide
Account information if you create an online account

2) Information Collected Automatically

When you browse our website, we may collect certain technical information, such as:

IP address, browser type, device type, operating system, and timestamps
Pages viewed, links clicked, referral sources, and general website activity
Approximate location based on IP address
Cookies and similar technologies used for cart functions, checkout, analytics, security, fraud prevention, and website performance

3) Payment Information

Payments are handled by secure third-party payment providers. ntxenergy does not store full credit card or debit card numbers on our website systems.

4) How We Use Information

We use collected information to:

Process orders and complete fulfillment
Send receipts, order confirmations, and tracking updates
Respond to product questions, support requests, returns, and order issues
Review product compatibility or equipment details when provided
Detect and prevent fraud, unauthorized activity, and website abuse
Improve product pages, website performance, checkout flow, and customer experience
Maintain business, tax, accounting, legal, and dispute-resolution records
Send promotional messages only if you choose to receive them

You may unsubscribe from promotional emails at any time.

5) How Information May Be Shared

We may share limited information with trusted parties that help us operate our business, including:

Payment processors
Shipping carriers, freight providers, and fulfillment partners
Website hosting, analytics, email, SMS, and customer support providers
Professional advisors, including legal, tax, accounting, and insurance providers
Government or legal authorities when required by law
Successor parties if ntxenergy is sold, merged, transferred, or reorganized

We do not sell personal information for money. Some advertising or analytics technologies may be considered “sharing” under certain privacy laws. You may contact us for available privacy choices.

6) Cookies

Cookies help our website remember cart activity, support checkout, improve site security, and measure performance. You can manage cookies through your browser settings. Some website features may not work correctly if cookies are disabled.

7) Your Privacy Choices

You may contact us to request:

Access to personal information we maintain about you
Correction of inaccurate personal information
Deletion of eligible personal information
Help unsubscribing from marketing messages
Information about cookies or data-sharing choices

We may verify your identity before completing certain privacy requests.

8) Security and Retention

We use reasonable safeguards to help protect personal information. We keep information only as long as needed for order fulfillment, customer support, accounting, fraud prevention, legal compliance, warranty-related matters, and dispute resolution.