Terms of service

These Terms & Conditions (“Terms”) apply to your use of the ntxenergy website, checkout, products, customer support services, and related online features. By using our website or placing an order, you agree to these Terms and our Privacy Policy.

1) Business Information

ntxenergy
99 W Hawthorne Ave Ste 200, Valley Stream, NY 11580
Phone: (585) 516-1510
Email: support@ntxenergy.us

2) Website Use

You agree to use our website only for lawful purposes. You may not:

Attempt unauthorized access to our systems
Interfere with website security, operation, or performance
Use harmful bots, scrapers, malware, or automated tools
Submit false, incomplete, misleading, or unlawful information
Abuse discounts, promotions, refunds, returns, or chargeback processes
Copy, resell, or misuse website content without permission

3) Eligibility

You must be at least 18 years old or the age of majority in your location to place an order or use purchase-related features on our website.

4) Product Information and Availability

We work to keep product descriptions, images, specifications, pricing, and availability accurate. However, errors may occur, and information may change without notice.

If an obvious error appears, including a pricing error, stock issue, product detail mistake, or shipping restriction, we may correct the error, cancel the order, issue a refund, or contact you for next steps.

5) Product Suitability and Compatibility

Customers are responsible for reviewing product details, dimensions, technical specifications, power requirements, compatibility notes, safety information, and manufacturer instructions before purchase and use.

For power, energy, battery, charger, inverter, generator, solar, electrical, equipment, or component-related products, customers should confirm suitability for their intended use, setup, device model, connection type, and local requirements before ordering.

6) Orders and Payments

By placing an order, you authorize ntxenergy and its payment processors to charge your selected payment method for product totals, taxes, shipping, freight, delivery, and applicable fees.

We may refuse, cancel, or limit an order if:

Payment cannot be verified
Fraud, abuse, or suspicious activity is suspected
Inventory is unavailable
Shipping restrictions apply
Product information contains an obvious error
The order violates these Terms

If an order is canceled after payment, any eligible refund will be issued to the original payment method.

7) Safe Use and Installation

Customers are responsible for using products according to manufacturer instructions, manuals, safety labels, specifications, and applicable requirements.

Certain power, energy, electrical, or equipment-related products may require professional installation, safe handling, compatible use, code compliance, or proper setup. ntxenergy is not responsible for damage, injury, product failure, device damage, improper installation, incorrect setup, unauthorized modification, misuse, or failure to follow instructions.

8) Shipping and Risk of Loss

Shipping information is explained in our Shipping Policy. To the extent permitted by law, risk of loss transfers when the carrier accepts the package or freight shipment.

9) Returns and Refunds

Returns, refunds, cancellations, damaged items, and incorrect items are handled according to our Refund & Return Policy.

10) User Reviews and Submitted Content

If you submit reviews, photos, comments, feedback, or other content, you grant ntxenergy a non-exclusive, royalty-free license to use, display, reproduce, and share that content in connection with our website and business.

You may not submit content that is false, unlawful, offensive, misleading, or infringing.

11) Intellectual Property

All website content, including text, product descriptions, graphics, logos, images, icons, layouts, written materials, and design elements, belongs to ntxenergy or is used with permission.

Unauthorized copying, reproduction, resale, modification, distribution, or commercial use is prohibited.

12) Disclaimer

Products and website content are provided “as is” and “as available,” except where prohibited by law. Product use should follow manufacturer instructions, warnings, labels, manuals, safety guidance, and professional recommendations where applicable.

13) Limitation of Liability

To the fullest extent permitted by law, ntxenergy is not liable for indirect, incidental, special, consequential, exemplary, or punitive damages. Total liability for any claim will not exceed the amount paid for the order giving rise to the claim.