Shipping policy

This Shipping Policy explains how ntxenergy handles order processing, tracking, shipping estimates, freight shipments, delivery restrictions, and shipment-related concerns.

1) Shipping Area

We ship to U.S. addresses. Some power, energy, electrical, battery, equipment, or oversized products may be limited by carrier rules, item size, item weight, destination access, battery handling requirements, or special shipping conditions.

2) Order Processing

Most in-stock orders are prepared within 1–3 business days, Monday through Friday, excluding holidays.

Orders may take longer if they require payment verification, inventory confirmation, special handling, supplier coordination, fraud review, or freight scheduling. If a delay occurs, we will contact you using the information provided at checkout.

3) Estimated Delivery Times

After dispatch, estimated delivery times are generally:

Standard shipping: 3–7 business days
Expedited shipping: 2–5 business days, when available
Oversized or freight shipments: timing varies by carrier, destination, supplier, and delivery scheduling

Delivery estimates are not guarantees. Weather, holidays, high-volume periods, carrier delays, freight scheduling, incorrect addresses, and supplier delays may affect delivery timing.

4) Tracking Information

Tracking details are emailed once a shipping label or freight booking is created. Carrier scans may take up to 48 hours to appear after the package is received by the carrier.

5) Split Shipments

Orders with multiple products may ship separately. If this happens, you may receive more than one tracking number.

6) Freight, Oversized, or Special-Handling Items

Certain products may require freight/LTL delivery or special handling. These shipments may involve:

Delivery appointment scheduling
Adult signature upon delivery
Curbside delivery unless otherwise stated
Liftgate service if required or selected
Inspection before signing the delivery receipt

If visible damage exists, note it on the delivery receipt and take photos immediately.

7) Address Accuracy

Customers are responsible for entering a complete and accurate shipping address. If an order is delayed, returned, or undeliverable because of an incorrect address, reshipping fees may apply.

8) Damaged, Missing, or Delayed Orders

If your order arrives damaged, is missing, or is significantly delayed, contact support@ntxenergy.us within 7 days of delivery or the expected delivery date.

For freight or oversized deliveries, visible damage should be reported within 48 hours whenever possible.

Please include: